How to make a complaint

At Malden and Wilde we strive to improve the user experience for everyone and apply the data protection standards required under UK law. If you are unhappy with any aspect of how we deal with your personal data, I want to hear about it. I will do everything in my power to address your concerns. I welcome your feedback which helps me improve every aspect of my service to you. 

Ways to complain

• WhatsApp message. Simply click the green button on your screen and leave your name, your preferred contact details and the details of your complaint.  I will get back to you as soon as I can.
• Email me on sue@maldenandwilde.com and I’ll get back to you as soon as I can. Please include your name, details of your complaint and your preferred contact details

Internal Privacy Complaints Procedure

It is important to me that my clients know they can trust me to handle their personal data correctly and securely. If you are not happy with how I’ve addressed your concerns, you can ask me to investigate by making a formal complaint. You can also make a complaint to the Information Commissioner’s Office. (ICO)

Full details of my Internal Provacy Complaints Procedure can be found HERE